Industries
Public sector
In commercial work, a user who cannot complete a journey churns. In public services they are excluded from something they are entitled to. That difference shapes everything we do here: research with the hardest-to-serve users first, assisted-digital paths designed rather than improvised, and procurement-compatible delivery that still ships in increments.
What clients are wrestling with
- Services designed around the org chart
- Digital exclusion as a delivery risk
- Procurement cycles longer than technology cycles
Published research on this
1 in 6IT projects becomes a “black swan” — a 200% average cost overrun
Source: Flyvbjerg & Budzier, Harvard Business Review, Why Your IT Project May Be Riskier Than You Think, 201195.9%of the top one million home pages have detectable WCAG 2 failures
Source: WebAIM, The WebAIM Million, 202690%of organisations have adopted at least one internal developer platform
Source: DORA (Google Cloud), State of AI-assisted Software Development, 2025